The General Advice service provides advice, information and assistance on a wide range of issues including destitution, housing, debt, welfare benefits, health and asylum support. The advice is given by a team of volunteers, and operates four days a week. The objective is to provide basic support and assistance to service users, resolve queries, signpost to external services, and refer to specialist in-house projects and partner agencies where appropriate. It is the main point of contact for new and existing service users, and is currently operating as a combination of a face-to-face service and a remote phone-based service.
Between April 2022 and March 2023 a total of 1,596 refugees and asylum seekers have come through our General Advice service.
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referrals on average per day to General Advice
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volunteer advisers
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clients helped with the New Refugee Clinic.
I am really pleased with your service. I appreciate all your help, and the good treatment and respect you are giving to refugees.
General Advice client
“It has been an incredible experience to volunteer at NNRF for almost a year. I have learned quite a lot about the UK Asylum System, improved my communications skills and acquired a great understanding of the refugee experience. Despite starting my role during the pandemic, I have been provided great training and immense support throughout my volunteering experience. Whenever I struggled as a volunteer, there was always my supervisor that I could reach and get help from as we can deal with complicated cases. Overall, it was a unique experience in which one can make a difference and improve things for them in often the most difficult time of their lives.”
-Begum Karacaoglu, GA volunteer
“The Refugee Forum has been very helpful during the Covid pandemic.”
-Khalid, GA client
Thank you so much for your amazing support, I really appreciate the kindness you show us volunteers. I have learnt so much and will always be advocating for our clients, whatever role that I am in.
Beth, GA volunteer