The General Advice service provides advice, information and assistance on a wide range of issues including destitution, housing, debt, welfare benefits, health, legal and asylum support. This is a volunteer led service offered on a drop in basis four times a week.
The objective of the advice sessions is to provide basic support and assistance to service users, resolve queries, signpost to external services, refer to specialist in-house projects and partner agencies, as well as liaise with various agencies and organisations on behalf of the service users. The advice sessions acts as the main point of contact for new and existing service users, and also offers a way of screening those who are eligible to access the Forum’s services. The flexibility in providing advice and support serves to identify and assist vulnerable users accessing our services.